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Reservation Manager
Category: Retail
  • Your pay will be discussed at your interview

Job code: lhw-e0-88401470

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  Job posted:   Tue Apr 17, 2018
  Distance to work:   ? miles
  1 Views, 0 Applications  
Reservation Manager


4100 W Fullerton Ave, Chicago, Illinois 60639 United States of America


We have an exciting opportunity for new Seasonal Reservation Managers at U-Haul Regional Office of North Shore Chicago. This location has high call volume for Storage, U-Move and U-Box with multiple opportunities for growth. We are looking for a reliable and high energy individual that is looking to take on more responsibilities within U-Haul!

Reservation Managers are here to help U-Haul Customers, Authorized Dealers and U-Haul Centers. As a Reservation Manager you will have many opportunities to truly affect how our customers feel about U-Haul, and how the perceive we feel about them. The importance of how the remember U-Haul makes the difference between them being loyal customers or them deciding to go to a competitor. Customer Service always advocates for the customer.


+ Must be professional, friendly and courteous

+ Be detail-orientated and enjoy assisting others

+ Basic computer proficiency

+ Available to work flexible hours

+ Take pride in every aspect of your work and perform it with energy and enthusiasm

+ Working knowledge of office equipment such as multi-line phones, copiers and scanners

+ Data entry experience

Reservation Managers are responsible for the following plus more:

Answering questions about:

+ Pick up and drop off locations

+ Our products and services

+ Customer charges and contract terms and conditions

Helping our customers:

+ Create U-Move, Storage and U-Box reservations

+ Identify their pick up and/or drop off location

+ Add additional rental items to their reservation

+ With changes to their reservations, and even canceling a reservation

+ Process storage payments, and resolving storage concerns

+ Resolving concerns they have regarding their experience at U-Haul

+ Understand our policies and procedures

+ Assist with finding their contracts online at

+ Resolve issues such as: Refunds, General Questions/Concerns and other customer service related issues

+ Providing information on our self service options, so they have all the alternatives available

+ Understand the value the U-Box shipping Container

Helping U-Haul Centers & Dealers by:

+ Effectively communicating through the usage of our electronic tools via messenger and e-mail

+ Assigning reservations to available equipment

+ Ensure all dispatching locations are contact their customers for scheduling, o

Helping U-Haul by:

+ Documenting every call taken so we can improve our service

+ Documenting the customers experiences when they call in for help

+ Documenting each contract with the information you are relaying to our customers

+ Providing outstanding service by helping customers with your positive, and caring demeanor

Education/Training:High School Diploma or equivalent

U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

Since 1945, U-Haul has been serving do-it-yourself movers and their households. Like many other successful ventures, the concept for U-Haul was generated out of need. After World War II, there existed the widespread need for do-it-yourself moving equipment that would be available on a one-way, nationwide basis. U-Haul co-founders L.S. "Sam" Shoen and his wife, Anna Mary Carty Shoen, recognized that need and acted upon it. Their visionary approach spread the cost of ownership among many users, facilitating the mobility of the populations of the U.S. and Canada. The covered wagon of the pioneers morphed into orange U-Haul trailers. In the process, an industry was born.

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